Return Policy

If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.

We accept returns on all unused products within their original, unopened packaging, up to 15 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.

How to submit a return request:

Before you begin, sign in to your Canna Culture NY account. If you do not have a free account set up with us, you’ll need to create one before proceeding.

Select the order that you’d like to return. Please note, only orders placed within the last 15 days will be eligible to be returned.
Select the item(s) you would like to return. If you purchased more than one of the exact same item, please ensure that you have adjusted the return quantity to reflect how many of that item that you will actually be returning.
Review the details of your return for accuracy and submit your return request. You’ll instantly receive your shipping label.
Download and print your shipping label, pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at your nearest post office.

Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.